Amazon is, and has been, transforming the way we do business. They have been doing this for years. At the core of this transformation is what I will say is the Online World. Yes it is a generalization, but from being able to buy books online to a cloud service provider to a mobile payment platform and even a one click buy it now system to most recently high profile deals with NIKE, SEARS, and Wholefoods; Amazon is transforming the way we do business from traditional brick and mortar to online.
According to Millennial Marketing, Amazon rates highest in satisfaction and experience not only with Millennials, but across other generations because of “its consistent ability to reduce friction in the consumer journey and stay at the forefront of market innovation.”
It even beats out other brand names such as Apple and Netflix in customer satisfaction and both Apple and Netflix do an excellent job with online marketing and innovation.
And how has practically the whole retail sector, and investors, reacted?
The retail sector has taken a nose dive. Both investors and publicly traded companies have stuck their heads in the ground and proclaimed that Amazon is taking over the world and the end is near.
Grocery stores such as Kroger and even Walmart took a dive when Amazon bought Whole Foods.
Blue Apron IPO took a beating because Amazon now has a potentially huge food delivery network.
Home Depot and other similar stores took a dive when Amazon agreed to sell SEARS Appliances.
Even NIKE has agreed to add Amazon as a delivery channel for their product. But NIKE is smarter than some of the other retailers. Part of their agreement is for Amazon to crack down on fake NIKE knock offs. Not only do these cheap imitators take revenue away from NIKE, but they also damage the NIKE Brand and the NIKE reputation. So the NIKE deal with Amazon is actually a good thing for them.
Home Depot does sell appliances. So does Lowes and Best Buy. HHGregg went out of business because they failed to adapt and could not compete. But stores like Home Depot and Best Buy are more than just appliances and they happen to have good online presence and customer loyalty. A fellow blogger recently wrote about this here. Check it out.
I think the entire retail sector has over reacted and the recent Amazon effect on the retail industry has created some good potential bargains.
The key to retail success today is how well do you market to and retain the mobile online consumer?
A company basically has three options.
- Agree to be bought out by Amazon.
- Develop a successful one stop shop and buy mobile campaign and customer loyalty program similar to Amazon.
- Or join Amazon to make your product and your brand stronger and more available to the online world making it easier to buy.
I’ve already mentioned how NIKE has taken advantage of Amazon. Here is another company which I have written about in the past and has done remarkably well recently.
They make online ordering, and reordering, quick, simple and easy. It fits the millennial mobile mode of online shopping perfectly.
However, on the surface, their business could appear to be threatened by Amazons move into the food and food delivery business much like Blue Aprons. But they too have “joined” Amazon in a very interesting way.
You can use Alexa to order food from GRUBHUB. They have taken advantage of the Amazon effect and incorporated it into their business model with hands free ordering. This is not without possible risk.
Amazon has been accused of poaching sales from retailers.
“A study by Upstream Commerce, a retail intelligence firm that tracks pricing, suggests that Amazon will use the pricing data from outside merchants who sell through it to ultimately compete with them. In women’s apparel, 25 percent of the top products initially offered by marketplace vendors were sold by Amazon within 12 weeks, according to the report.”
Other retailers have directly and indirectly acknowledge “competition” as a future risk and as a result, many good quarterly reports have sent stock prices down instead of up solely because of this “competition” in the market.
GRUBHUB reports this week. They had an outstanding report three months ago. It will be interesting to see if the Amazon effect is viewed as a boost or a bust for their business.
Disclaimer: This post is meant for informational and conversational purposes only. It should not be viewed as a recommendation to buy a particular stock or fund. As always, please do your own additional research before buying stocks.